Related links
Six barriers to product adoption (awareness, complexity, switching costs, fit, support, trust) and how to address each. Useful when launches do not stick and you want a checklist of likely culprits.
onboardingtrustbarriersproduct adoptionlaunch
Case study using exploratory factor analysis on trust in online sellers. Useful when you want a worked example of EFA on a UX-style survey dataset.
trustcase studyresearchecommercefactor analysis
Personal essay about an auto detailing experience that argues a customer-first culture builds long-term loyalty. Useful when leaders want a simple story to make the case for putting customer experience at the center of operations.
trustcxloyaltycustomer experienceculture