The Glare Design Assessment helps teams spot weak validation, stakeholder friction, alignment gaps, and assumptions that scale without measurable learning—so you have a clearer starting point for improvement.
About 5 minutes · Team-based · Diagnostic snapshot you can act on
Take the Design AssessmentNN/g video with Raluca Budiu on the System Usability Scale, how to administer the 10-item survey, and how to interpret the score. Useful when training a team to use SUS in usability tests.
Splits the customer journey into pre-purchase, purchase, and post-purchase phases and overlays psychological mechanisms like mental shortcuts on each one. Useful when an operational journey map is missing the why behind customer choices and you need a behavioral-science layer.
David Susman (Verywell Mind) explains cognitive biases and how they shape thinking and choice. Useful when a team needs a starter list of biases to review their decision processes against.