The Glare Design Assessment helps teams spot weak validation, stakeholder friction, alignment gaps, and assumptions that scale without measurable learning—so you have a clearer starting point for improvement.
About 5 minutes · Team-based · Diagnostic snapshot you can act on
Take the Design AssessmentJared Spool argues NPS is harmful because reducing user experience to one number does not help teams grow or know how loyal customers are. Useful when UX professionals need to push back on NPS being treated as the main UX metric.
Ricardo Saltz Gulko argues NPS is too narrow for B2B and pushes for a 360-degree mix of metrics that capture today's customer reality. Useful when leaders rely on a single number and you want to argue for a broader measurement set.
Walks through psychological drivers like autonomy, achievement, novelty, and recognition that shape how users engage with a product. Useful when making engagement features and you want a psychology lens on what to build.