The Glare Design Assessment helps teams spot weak validation, stakeholder friction, alignment gaps, and assumptions that scale without measurable learning—so you have a clearer starting point for improvement.
About 5 minutes · Team-based · Diagnostic snapshot you can act on
Take the Design AssessmentJared Spool argues NPS is harmful because reducing user experience to one number does not help teams grow or know how loyal customers are. Useful when UX professionals need to push back on NPS being treated as the main UX metric.
Ricardo Saltz Gulko argues NPS is too narrow for B2B and pushes for a 360-degree mix of metrics that capture today's customer reality. Useful when leaders rely on a single number and you want to argue for a broader measurement set.
NN/g video with Raluca Budiu on the System Usability Scale, how to administer the 10-item survey, and how to interpret the score. Useful when training a team to use SUS in usability tests.