The Glare Design Assessment helps teams spot weak validation, stakeholder friction, alignment gaps, and assumptions that scale without measurable learning—so you have a clearer starting point for improvement.
About 5 minutes · Team-based · Diagnostic snapshot you can act on
Take the Design AssessmentNN/g video with Raluca Budiu on the System Usability Scale, how to administer the 10-item survey, and how to interpret the score. Useful when training a team to use SUS in usability tests.
Argues NPS only tells you how you did, so the magic question is which user behaviors lead to a high score. Useful when leaders chase NPS targets without knowing what to actually change.
Argues that good product discovery matters most during downturns because waste hurts more, and shows how strong discovery cuts the chance of building features no one uses. Useful when leaders need to defend research time during budget cuts.