The Glare Design Assessment helps teams spot weak validation, stakeholder friction, alignment gaps, and assumptions that scale without measurable learning—so you have a clearer starting point for improvement.
About 5 minutes · Team-based · Diagnostic snapshot you can act on
Take the Design AssessmentJared Spool argues NPS is harmful because reducing user experience to one number does not help teams grow or know how loyal customers are. Useful when UX professionals need to push back on NPS being treated as the main UX metric.
Jeff Sauro examines five common NPS criticisms, including scale changes, predictive validity, and benchmark loss, with a balanced take on what to keep. Useful when teams debate dropping or changing NPS and you want a research-grounded view.
Jeff Sauro lists five ways to interpret a SUS score: percentiles, grades, adjectives, acceptability, and NPS correlation, with 68 as the average. Useful when explaining or grading SUS results without confusing stakeholders.