The Glare Design Assessment helps teams spot weak validation, stakeholder friction, alignment gaps, and assumptions that scale without measurable learning—so you have a clearer starting point for improvement.
About 5 minutes · Team-based · Diagnostic snapshot you can act on
Take the Design AssessmentJared Spool argues NPS is harmful because reducing user experience to one number does not help teams grow or know how loyal customers are. Useful when UX professionals need to push back on NPS being treated as the main UX metric.
Bentley UXC piece explaining what clients should know about SUS scores, including how the 0-100 number is not a percentage and the average sits around 68. Useful when sharing SUS results with stakeholders who might misread the number.
Explains concept testing as a structured way to share ideas, prototypes, or features and check whether users actually find them useful. Useful when validating that a product idea solves a real user problem before investing more.