Related links
Provides a decision tree to figure out whether a result actually needs a KPI before adding one, to avoid metric overwhelm. Useful when leaders keep asking for new KPIs and you want to push back with a process.
measurementperformancemetricsdecision treekpi
Ingrid Fenn shows how to design teams that actually perform. Useful for leaders facing chronically slow or stuck teams.
leadershipperformanceorg designteam designeffectiveness
How to use performance metrics to measure the real impact of UX design. Useful when you need to show UX impact to leadership in numbers.
ux metricsmeasurementperformanceimpactdesign value