Related links
Sheena Lyonnais traces the term 'user experience' back to Don Norman at Apple in the 1990s and how it evolved since. Useful when a designer is making a case for the broader scope of UX and wants the historical context to back it up.
adobeuser experiencehistorydon norman
Ben Le Ralph's intro to user experience design — what UX designers do, the process, and how it differs from visual design. Useful when a non-designer is starting to work with a UX team and needs a primer on what to expect.
basicsux designintrouser experience
Kate Kaplan from NN/g defines user experience in plain language — covering everything that shapes a person's interaction with a product, not just the screens. Useful when a team needs the clearest possible answer to 'what is UX?' from a trusted source.
basicsnngroupdefinitionuser experience