Happy Friday, everyone!
In our work, we’ve established that people often get stuck with metrics. Metrics they work hard to collect, but in the end don’t drive anything forward. Which is why we’ve established that what people really should care about are signals.
When teams can see what’s working, design stops feeling subjective and teams get the credit and outcomes they deserve! This week’s reads explore how emphasizing signals creates the awareness design needs for impact.
Let’s check them out.
Bryan
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